Delivery & Returns
As we are now in tier 4 restrictions the shop premises is now closed. However, we are still working away with online sales. Delivery is now free for all orders until we're able to re-open!
We've launched a click & collect service which is available at the below times. Simply select 'pick-up' at check out. Orders are typically ready within 24 hours but please wait until you receive an email to say it's ready to collect. Emails have a tendency to go in junk mail so make sure to check there.
Tuesday - Saturday
10:30am - 12:30pm
If you have any queries, please email firstname.lastname@example.org
Standard UK Delivery - £1.50
Delivery within 3-5 business days on orders placed by 5pm on a working day - Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days.
Speedy Delivery - £3.95
Delivery within 1-2 business days on orders placed by 3pm on a working day - Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days.
Free Collect In Store
Your item will be ready to collect in-store 24 hours after purchasing.
International Standard - £5.95
Delivery within 3-5 business days on orders placed by 5pm on a working day - available for the countries below;
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus,Czech Republic, Denmark, Guernsey, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Isle Of Man, Iceland, Italy, Latvia, Jersey, Liechtenstein, KosovoLithuania, Luxembourg, Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Svalbard and Jan Mayen, and Vatican City.
USA & AUSTRALIA SHIPPING
International Standard - £5.95
Delivery within 5-7 business days on orders placed by 5pm on a working day - available for the below countries;
Please note earrings, headbands and hair accessories are non-returnable due to hygiene reasons.
You have 14-days from the purchase date to return any items.
Sale items are non-refundable.
How to make a return:
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of pet hairs, deodorant and aftershave and have all original tags attached. If any items are returned which does not pass our quality inspections we will be unable to accept the return due to the unsatisfactory state of the item.
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
39 Middlegate, Penrith, Cumbria, CA11 7PT
We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us.
Do I have to pay for return postage?
Unfortunately we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Can I get my shipping fees back?
We regret to inform you that any return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
How long does a refund take?
We aim to process all returns within 10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued up to 10 working days later. The refund will be processed back to your original method of payment.
If you have any questions or queries feel free to contact us using the details below;