FAQs

Do you offer free delivery / shipping? 

We offer free shipping for orders over £30.

 

When will I receive my order?

Due to high demand for King Street Boutique products, order processing can take 3-5 business days (not including weekends or holidays) to be packaged and shipped out. You will then receive an email to confirm your item has been shipped. Shipping time depends on the option selected at check out. Processing times can vary depending on volume of orders received.

 

How much does it cost to ship my haul to other European countries?  

  • Delivery to our queens in most of Europe will cost £15: Please email to confirm if we can ship to your country.
  • Delivery to our queens in the rest of the world will cost £25: Includes USA and Australia.

    Do you accept Visa, Mastercard or American Express gift cards?

    Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

     

    Why is a coupon code not working?

    Coupon codes will not apply to discounted King Street Boutique items. Coupon codes have expiration dates.

     

    I recently purchased an item online and now it’s discounted. Can I get the discounted price?

    Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues. 

     

    My item arrived damaged. What should I do?

    We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order in person. If the product is deemed defective King Street Boutique will replace the product at no additional charge to the customer. Please contact customer care for more details at kingstreetboutique@outlook.com

      

    If an item is "Out of Stock" online, is it out of stock at King Street Boutique stores?

    Online stock availability does not currently reflect availability at King Street Boutique retail locations. Please note that we are unable to accept phone orders for delivery / shipment from stores.

      

    How do I cancel my order?

    To serve you better, King Street Boutique will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.